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We can also provide timetables and other information, including this Charter, in other formats such as in large print and on audiotape.
We may charge an administration fee of up to 10 for refunds.
If you 60 gift ideas for 60th birthday need help or advice for any reason, get in touch with us on the numbers above.
You can buy a ticket at for any train company in Great Britain.You can get train times and fares information in a number of different ways: from from our mobile phone app Train Tickets from our telesales service ( ) through National Rail Enquiries (either through or by calling, calls may be recorded) from ticket offices.If you are not able to collect a Delay Repay claim form, you may also claim by writing to our Customer Relations Team, giving details swivel discount code of your journey and the delay.Monitoring performance Public performance measures Working with Network Rail, we coke tops rewards continually aim to make our train services more reliable and run on time.The booking process will help you choose the ticket which best suits your needs, allowing you to easily compare prices and ticket options.Compensation for train delays, and it seems you agree.If the train you planned to catch is delayed or cancelled and as a result you decide not to travel, we will give you a full refund if you return your ticket to any ticket office.Although we don't run the stations, we will work closely with each station operator to make sure the service you receive meets our standards.The only way I can redeem these is by buying tickets at a station ticket office, besides the cost and inconvenience of a 50 mile trip to do this at our local mainline station I can never be sure if the ticket office will.If we cannot give you our full response within this time, we will send you an acknowledgement and let you know when you should expect to hear more from.




All this information will also be made available.Season ticket type Value of each single journey Annually 1/464 x total price Quarterly 1/130 x total price Monthly 1/40 x total price Weekly 1/10 x total price *Individual season ticket compensation calculations may differ, depending on the ticket validity.We will always try to deal with your comments and concerns in a fair and reasonable way in line with the National Rail Conditions of Travel and our Passenger's Charter.During times of severe weather, the railway will usually continue to run, but we may have to amend our timetables to take account of the weather conditions.They are valid for one year after the date of issue.Travel vouchers that form part of a contract are ordered on a pre-invoicing basis: you receive them after payment.
There will, from time to time, be special promotional fares on offer.
We will endeavour to give you full information about the delay to your journey, whether you are at a station or on one of our trains.



I recently had two train journeys where I was forced to buy a new ticket due to problems with the train I was meant to be travelling.

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